Privacy Policy for j0ya 9 Players

1. Data We Collect

j0ya 9 collects personal data through several channels: directly from you when you register an account or contact support, automatically as you use the platform, and from third-party verification and payment service providers. The categories of data we collect are set out below.

1.1 Registration and Account Data

When you create a j0ya 9 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (required for age verification — players must be 18 or older)
• Residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or elsewhere in Bangladesh)
• Email address and mobile phone number
• Username and securely hashed account password
• Preferred language and currency (Bangladeshi Taka, ৳ BDT)

1.2 Identity Verification (KYC) Data

To comply with our age-verification and anti-money-laundering obligations, j0ya 9 may request and store:

• Copies of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or similar document dated within three months)
• Proof of payment method ownership (screenshot of bKash/Nagad account, bank card front, or bank statement)
• Source of funds documentation where deposits reach applicable thresholds

1.3 Financial Transaction Data

Every deposit and withdrawal on j0ya 9 generates a transaction record. We retain the following financial data:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• Transaction amount in Bangladeshi Taka (৳ BDT)
• Transaction timestamp, reference number, and status
• Account balance snapshots at time of transaction
• Partial masked identifiers of the payment instrument (e.g., last four digits of card number or masked mobile wallet number)

j0ya 9 does not store full card numbers. Full payment credential processing is handled by our PCI-compliant payment partners.

1.4 Betting and Gaming Activity Data

j0ya 9 records all wagering and gaming activity on the platform, including:

• Sports bets placed (match, market, selection, odds, stake, outcome) — covering cricket BPL, IPL, T20 World Cup, and other events
• Casino game sessions (game title, provider, bet amount, result, session duration)
• Slot game spins and fishing game sessions with associated stake and payout data
• Bonus redemptions, wagering progress, and promotion participation history

1.5 Technical and Device Data

When you access j0ya 9, our servers automatically log:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session start and end times, pages visited, and features accessed
• Referral URL (if you arrived at j0ya 9 from another web page)
• Error logs and crash reports relevant to platform stability

1.6 Communications Data

If you contact j0ya 9 through our support channel, we retain records of:

• The content of support queries, complaints, and dispute submissions
• Support agent responses and resolution notes
• Timestamps and communication method (live chat, email)

2. How We Use Your Data

j0ya 9 processes personal data only for defined, lawful purposes. The table below summarises each processing activity, its purpose, and the legal basis on which j0ya 9 relies.

Marketing Opt-Out

If you have consented to receive marketing communications from j0ya 9, you may withdraw that consent at any time by contacting support at [email protected] or by updating your communication preferences in your account settings. Withdrawing consent for marketing does not affect the lawfulness of processing carried out before the withdrawal, and does not affect the processing of data for account management or legal compliance purposes.

3. Data Sharing & Disclosure

j0ya 9 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, j0ya 9 shares necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card networks (Visa, Mastercard). These providers receive only the minimum data required to execute and verify the transaction. They are contractually bound to use your data solely for payment processing purposes and to maintain appropriate data security standards.

3.2 Identity Verification Partners

j0ya 9 may use accredited third-party identity verification services to assist with KYC checks. These providers receive the identity documents you submit for verification purposes only and are prohibited from retaining or using your data for any other purpose beyond the contracted verification service.

3.3 Game Content Providers

Casino games, slot titles, and live dealer tables on the j0ya 9 platform are supplied by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your anonymised session and stake data as part of game delivery and fair-play auditing. They do not receive your name, contact details, or payment information.

3.4 Legal and Regulatory Disclosure

j0ya 9 will disclose personal data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where required to do so by law, court order, or lawful regulatory request. Where legally permissible, j0ya 9 will notify the affected player of any such disclosure.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of j0ya 9's business, player account data may be transferred to the acquiring entity as part of the transaction. j0ya 9 will notify affected players of any such transfer and will ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this policy.

4. Cookies & Tracking

j0ya 9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your authenticated session, and understand how players interact with the site. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They allow the website to recognise your device on return visits, maintain session state, and gather analytical data about page usage. Cookies set by j0ya 9 are first-party cookies. Cookies set by our game providers, analytics tools, or payment widgets are third-party cookies.

4.2 Types of Cookies Used by j0ya 9

4.3 Managing Cookies

You can control and delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in or using core j0ya 9 platform functions. Disabling functional cookies means your preferences will not be saved between sessions. Analytics and third-party game provider cookies can be disabled without affecting your ability to use the platform, though game loading may be affected if game provider cookies are blocked.

Most modern browsers (Chrome, Firefox, Edge, Safari) provide a settings menu under Privacy or Security that allows you to view, block, or delete cookies by domain. Please consult your browser's help documentation for specific instructions.

5. Data Security

j0ya 9 implements a layered set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security framework includes the following controls:

Security Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, j0ya 9 will notify affected players without undue delay via their registered contact method. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures j0ya 9 is taking to address the breach and prevent recurrence.

6. Data Retention

j0ya 9 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable law or regulatory obligation. The table below provides indicative retention periods for each category of data.

Following the expiry of the applicable retention period, j0ya 9 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for statistical and platform-improvement purposes.

Retention Following Account Closure

If you request closure of your j0ya 9 account, we will retain your personal data for the periods set out above to meet our legal and regulatory obligations, particularly those related to anti-money-laundering record-keeping and the resolution of any outstanding disputes. We will not use retained data for marketing purposes after your account is closed.

7. Your Rights

As a j0ya 9 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all data rights requests within 30 days of receipt.

Right of Access

You have the right to request a copy of all personal data that j0ya 9 holds about you. We will provide this in a structured, commonly used format. Your first access request in any 12-month period is fulfilled at no charge.

Right to Rectification

If any personal data j0ya 9 holds about you is inaccurate or incomplete, you have the right to request correction. For account details such as address or contact number, you may be able to update these directly in your account settings; for other data categories, contact support.

Right to Erasure

You may request that j0ya 9 delete your personal data. We will honour this request where data is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where the data has been unlawfully processed. Note that we may be unable to fully honour erasure requests where retention is required by law — for example, AML record-keeping obligations require us to retain financial transaction records for a statutory period regardless of an erasure request.

Right to Restrict Processing

You may request that j0ya 9 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being considered. Restricted data will be stored but not actively processed.

Right to Data Portability

Where j0ya 9 processes your data on the basis of your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another data controller where technically feasible.

Right to Object

You have the right to object to j0ya 9 processing your personal data on the basis of legitimate interests, including profiling for direct marketing purposes. Where you object to marketing processing, j0ya 9 will cease that processing immediately. Where you object to other legitimate-interest processing, j0ya 9 will assess your objection and respond within the 30-day window.

8. Contact & Policy Updates

Data Controller Contact

j0ya 9 is the data controller for all personal data collected through the j0ya 9 platform. If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how your personal data is being handled, please contact our support team:

Email: [email protected]

Response target: within 24 hours during operating hours (06:00 – 24:00 Bangladesh Standard Time, UTC+6).

Policy Updates

j0ya 9 reviews and updates this Privacy Policy periodically to reflect changes in platform services, applicable law, or best-practice standards. When material changes are made, j0ya 9 will notify registered players via their registered contact method or through a prominent notice on the platform prior to the changes taking effect. The updated Privacy Policy will display the revised effective date at the top of the document. Your continued use of j0ya 9 following the effective date of any revision constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you remain informed about how j0ya 9 protects your personal data.

Children and Minors

j0ya 9 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If j0ya 9 discovers that personal data has been collected from a person under the minimum age, we will immediately close that account and securely delete all associated data. If you believe a minor has registered an account on j0ya 9, please notify us at [email protected] so we can investigate and take prompt action.

Links to Third-Party Services

The j0ya 9 platform may reference payment partners and game providers whose services operate under their own independent privacy policies. j0ya 9 is not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policy of any third-party service you interact with directly, including your mobile wallet provider (bKash, Nagad, Rocket, Upay) or your bank.